Monitoring with our own officers on the other end.
Alarm and CCTV monitoring from a control room that watches, with patrol officers who attend. Detection and response from the same provider, so nobody is waiting on a third party.
Most sites pay for monitoring and pay for guards. They never talk.
The monitoring centre calls a keyholder, the keyholder is asleep, and by the time anyone attends the site has been open for an hour. We monitor and we attend: dispatch happens from the control room immediately, not after a phone tree.
What happens between the alarm and the report.
Every step is timestamped, and the times appear on the report you receive the same night.
Assessed against your site
Which zone, what time, whether the site should be occupied, whether a contractor was booked in.
Verified on camera
Operators look before they dispatch, cutting false attendances and giving police a live description.
Dispatched from the nearest vehicle
The officer is moving while you are being called.
External check on arrival
Forced entry or not, then secure the site or hold position and call police.
Written report the same night
Times, findings, actions, who was called, and photographs.
You decide what gets an officer and what gets a call.
The response is set by you, zone by zone, and agreed at setup rather than assumed. Some clients want attendance on every activation. Others want a phone call, and nothing more, for a plant fault.
- Intruder, duress, fire panel and plant alarms monitored around the clock
- Response rule set per zone, not per site
- Reviewed with you after the first month against real data
- Open and close monitoring, with exceptions raised
Detection, response and the paperwork that follows.
Reporting and portal access are part of the fee, not a line item added later.
CCTV monitoring
Live monitoring, continuous or triggered by analytics and alarm events. Operators verify before dispatching.
Guard response
Officers dispatched from the nearest patrol vehicle, with GPS on every attendance.
A written rule about entry
Officers do not enter where there is any sign someone is still inside. Decided in advance.
Open and close monitoring
The control room sees when your site is armed and disarmed, and calls when the pattern breaks.
Monthly activation review
Activations by zone and time, attendance times and false alarm causes.
A live portal
Activations and attendances appear as they happen, not in a monthly summary.
We attend them, so we work on reducing them.
False activations cost money and train people to ignore alarms. After the first month we go through the data with you and fix causes, not symptoms.
The sensor pointed at an air conditioning vent
Re-aimed or re-zoned, then watched for a fortnight.
The door with a failing reed switch
Logged with your maintenance team, not attended forever.
The cleaner arriving before the schedule says
Schedules matched to how the site is actually used.
Zones armed on a timer that no longer fits
Arming windows reset against real occupancy.
Sites that are empty when it matters most.
Monitoring works hardest when paired with patrols. The patrol deters, the alarm detects, and the same officer attends.
Warehouses and distribution
Large footprints, high-value stock and long unoccupied periods.
Retail after hours
Shopfront glass, rear doors and cash windows exposed once staff have gone.
Construction compounds
Site sheds, plant and copper. The zone map moves with the project.
Car dealerships and storage
Open yards where a perimeter activation needs eyes on it first.
Council depots and facilities
Community buildings and depots where activations are frequent and mostly benign.
Vacant property
Between tenancies, when nobody is on site to notice a door left open.
Questions we get asked.
If yours is not here, call 1300 170 891. We will tell you what your panel can and cannot do at the assessment rather than after you have signed.
Can you monitor the alarm system I already have?
In most cases yes. Modern panels can be re-signalled to our control room without replacing hardware. If your panel is old enough that it cannot, we will tell you that at the assessment rather than after you have signed. We operate to ASIAL industry standards.
How fast will someone get there?
It depends on distance from the nearest patrol vehicle at that moment. We give you a realistic metro or regional response window for your specific address at quote stage, and the actual arrival time appears on every attendance report so you can hold us to it.
Do I have to use your guards for response?
No. We can monitor and call your nominated keyholders if you prefer. Most clients move to guard response after the first time a keyholder has to attend an activation themselves.
What happens if police attend?
Our officer stays until police clear the scene, provides a statement, and secures the site afterwards where it can be secured. If the building cannot be secured we can hold an officer on site until a locksmith or your team arrives. That is billed hourly and you are told before the clock starts.
Do you charge per false alarm attendance?
Attendances are billed, including false ones, which is why we work on reducing them. What we do not do is bill for an attendance we did not make, and the GPS record on every report is there so you can check.
What does CCTV monitoring cost?
A monthly alarm and CCTV monitoring fee per site plus a per-attendance rate for response. Both are fixed in the quote, with no separate charge for reporting or portal access.
Can CCTV monitoring be combined with patrols?
Yes, and it is the most common arrangement. The patrol schedule and the alarm response run off the same procedure, so the officer attending already knows the site.
Are you licensed for this work?
Monitoring and response operate under our master licences: NSW M/L 000102831, VIC Z10 753 00S, QLD 46699701, WA 77795, SA ISL 327037 and ACT 17502853. ISO 9001, 14001 and 45001 certified, ASIAL member, CM3 pre-qualified.
We check what your panel can do first.
Free, no obligation. We look at your existing panel and cameras, map the zones with you, then quote monitoring and response as one fixed price.
- Licensed in every mainland state and the ACT
- ISO 9001, 14001 and 45001 certified
- One contract, one supervisor, one number to call
- A control room that answers 24/7
- Enquiries returned within one business day
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Integrated security, cleaning, traffic management and concierge. Jafri Corporation Pty Ltd, ABN 43 614 703 294, trading as Owl Watch Security Services.
Moorebank NSW
4/49 Heathcote Road, Moorebank NSW 2170
Reservoir VIC
1 Mendip Road, Reservoir VIC 3073
Varsity Lakes QLD
Level 2, 194 Varsity Parade, Varsity Lakes QLD 4227
Owl Watch Services acknowledges the Traditional Custodians of the lands on which we work and pays respect to Elders past and present.