What personal information we collect, why we hold it, how long we keep it, and how to ask us to change or delete it.
Jafri Corporation Pty Ltd, ABN 43 614 703 294, trading as Owl Watch Security Services, is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what personal information we collect through this website and while delivering security, cleaning, traffic management and concierge services, why we hold it, who we share it with, and how you can access or correct it.
This policy applies to people who enquire through this website or by phone or email, people who apply for work with us, and the client contacts we deal with while delivering services. It does not cover other websites we link to.
We may update this policy from time to time. The version published on this page is always the current one.
Our enquiry form is provided by LeadConnector, a product of HighLevel Inc. When you submit it we collect your first and last name, phone number, email address, whether you are enquiring on behalf of a business, the state your site is in, the service you are interested in, how you heard about us, and anything you write in the message field. We use those details to respond to you and to prepare a quote. We do not sell them.
Only a small number of third parties touch your information. LeadConnector, operated by HighLevel Inc, receives and stores enquiry form submissions. SiteGround hosts this website and its server logs. Google provides the embedded maps on our Contact page and the web fonts used across the site, and may record your IP address when those load. We do not run advertising pixels, and we do not currently run website analytics.
Please give us accurate details and tell us if they change. We take reasonable steps to protect the information we hold, including access controls and an encrypted connection to this website. No transmission over the internet is completely secure, so we cannot guarantee absolute security.
If you enquire we will contact you about that enquiry. We may occasionally send service updates to existing clients. Every marketing email includes an unsubscribe link, and unsubscribing does not affect operational messages about work we are delivering for you. We do not send unsolicited marketing and we do not sell your details.
LeadConnector is operated by HighLevel Inc, which stores form submissions on servers in the United States. By submitting a form you consent to your information being handled there. Where we disclose information overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
To deliver services we hold contact details for the people we deal with at each site, typically name, job title, phone number and email address. We use them to roster staff, run site inductions, report incidents and raise invoices.
Delivering security services generates records about what happened on a site, including patrol logs, access records, visitor details and incident reports. These may contain personal information about people who attended or were involved. We hold them on behalf of the client, use them to report to that client and to meet our licensing obligations, and disclose them to police or a regulator where the law requires it.
If you apply for work with us we collect your name, contact details, work history, résumé and any licences or tickets you hold. Because our work is licensed we verify security licence details, work rights and references, and we may require a police check where the role or the client requires one. We keep applications for up to 24 months so we can contact you about suitable roles, then delete them.
This website sets cookies that keep it working and support the enquiry form. The LeadConnector form sets its own cookies to associate your submission with your session. We do not currently use analytics or advertising cookies. You can block or delete cookies in your browser settings, though parts of the site may not work properly if you do.
Email info@owlwatchservices.com to ask what personal information we hold about you, to have it corrected, or to ask us to delete it. We will respond within a reasonable period. We may decline where the law allows or requires us to keep the information, for example licensing records or incident reports we are obliged to retain.
If you are concerned about how we have handled your personal information, email info@owlwatchservices.com and we will look into it. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Enquiry details are kept while we deal with your enquiry and for three years afterwards, unless you ask us to delete them sooner. Job applications are kept for up to 24 months. Client contact details are kept while the relationship is active and for three years after it ends. Site records such as patrol logs and incident reports are kept for the period required by the relevant state security licensing rules, or as agreed with the client, whichever is longer.
